Innovator Host

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Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A pop-up window will open. It contains exhaustive info about all the actions that you can carry out on the page in question. Each pop-up window appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive library of how-to video clips illustrating how to work with our Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you need, have a look at our extensive Frequently Asked Questions database, which includes questions asked by real clients and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, we have a great team of client support engineers available 24/7 and eager to help you with any problem. Each trouble ticket you send will be answered within one hour (the average support ticket response time is just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258555

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com