Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your support requests will be dealt with within maximum 60 min after the ticket or email is submitted. If your case needs additional assistance from a system administrator, we will forward the support ticket or the email to the person in charge, right away then leave a comment to let you know that more time will be required for discovering the optimal solution. And if you make use of our Optional Admin Services package, all of the server administration tasks included there will be performed whenever you like.

  • Top quality support service

  • A Premium Customer Care Service

  • We’ll be online for you 24/7/365 to reply to any enquiries that you may have related to our Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need help with server administration tasks, you can have a look at our Optional Admin Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Control Panel with an exhaustive knowledgebase, which includes in–depth explanations of all its features and functions. Moreover, we have filmed exhaustive video tutorials that will further teach you how to carry out a certain task or resolve a frequently encountered problem. The instructional articles and the tutorial video clips are easily accessible from every Control Panel section through the Help and Videos buttons situated in the upper right corner.