24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and technical support for all our cloud website hosting plans. Even if you aren't our customer yet and you have some questions, we will help you promptly and provide the necessary information, in order to give you the choice to make the very best decision when you purchase your new web hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with multiple options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have several phone numbers all over the world, so that you'll be able to call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for a few days to get assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to take full advantage of our 24/7 tech support services even on public holidays. All of your sites will be available all of the time and so will we. With a number of communication options, you're able to pick the most convenient approach to contact us and inquire about our services in case you do not have an account yet, or ask for support in case you are already our customer. You are able to call us, start a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with 1-hour reply time guarantee, though it rarely takes more than 20 min to get assistance no matter the complexity of the problem. With our customer and tech support services, we are there for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and tech support, therefore if you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it is much easier to monitor what is going on. The maximum guaranteed reply time for all email messages and tickets is one hour, yet it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through us, you will be able to get in touch with us anytime using several channels and the max time that you'll need to wait for a response is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech issue, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you'd like to find out about our services before you order, you can also use our live chat or you can call one of the local phone numbers that we have in several countries around the world. When you're looking for support for third-party software that you cannot install or operate properly, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.