If you ever have any queries regarding your web hosting package or if you experience a problem with your sites, you’ll have to contact the hosting company’s help desk support team. It may not make any difference how soon they will answer if you’ve got a general inquiry, but an issue such as an ill-applied software app update, for example, may lead to your website becoming broken or invisible on the web. And the longer you have to wait for the support team to help you out, the longer the website will be out of order. In case you offer goods or services online, any downtime will negatively affect your website and you may lose existing or prospective customers. Lots of web hosting providers, predominantly resellers, handle tickets and emails within 24 hours, but in the online epoch that’s much too long, as clients will hardly ever revisit a site that isn’t working properly for a long period.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting plans come bundled with a 60-minute reply guarantee, which means that no matter what inquiry or issue you might have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our customer care team representatives will be at your disposal 24-7, even on weekends and public holidays, which means that you’ll receive instant assistance whenever you need it. We are aware of exactly how invaluable time can be, so by the time we respond to your e-mail or ticket, we’ll have examined the matter and, if we haven’t discovered a solution, we will give you more details on what you need to do on your end – if the circumstances require it. With our support service, you can be sure that there will be someone to help you out right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know how critical it is to get quick support, we promise that you will never have to wait around for more than 1 hour to get an answer to any trouble ticket that you open through your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any inquiry irrespective of its nature – general, billing or technical. What’s more, our customer and tech support team is working 24 hours a day, 7 days a week, which is why even if you post a ticket during legal holidays, you’ll invariably obtain an instant response, which will contain the answer to an inquiry, the solution to a complication or the info necessary to sort out an issue yourself – if there’s something that you have to do on your end. With us, you won't ever need to waste a day waiting for an answer like you would with a lot of other hosting providers.