In case you have bought a web hosting plan and you have certain queries in regard to a concrete feature/function, or if you have bumped into a certain challenge and you need assistance, you should be able to contact the respective client service staff. All web hosting providers use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, as the best way to solve an issue most often is to post a ticket. This communication method renders the replies sent by both sides easy to track and allows the technical support staff representatives to escalate the case in the event that, for instance, an admin should become involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you must use at least 2 different accounts to touch base with the support team and to actually manage the hosting space. Constantly switching between different accounts can often be a headache, not to mention the fact that it requires quite a long time for the vast majority of web hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud website hosting plans is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to memorize different login credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one single place. So, in case you have a question or bump into an obstacle, you can contact our client support team on the spur of the moment. Our ticketing system includes an intelligent search mechanism. This goes to say that even in case you’ve sent tons of tickets through the years, you will be able to track down the one that you want without difficulty. Furthermore, you can see knowledge base instructions for handling commonly faced problems.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected with your account from one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into an obstacle, you can get in touch with our technical support staff representatives instantaneously without having to go through a totally different admin console. You can browse through your files or check a variety of settings in your account while submitting a new ticket or reading the reply to an older one. In case you’ve got a vast number of tickets and you want to find a given one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in no more than one hour regardless of the essence of your query or issue.